Guide to renting on Getaround

On Getaround, there are two types of rentals:

• Getaround Connect rentals: Unlock the car using your smartphone, without having to meet the owner. Get going in just a few minutes!

• Meet Owner rentals: Meet with the owner of the car, who will check your documents and give you the keys directly.

First, you’ll need to create an account: it’s free and quick to set up. Fill in the necessary information such as your name, driving licence number, and date of issue.

Once your account is set up, you can rent a car in just a few steps:

1. Search for a car: Use your current location or enter an address or airport where you’ll need a car. You can also set filters for certain types of cars or features you need.

2. Verify your profile : we need to verify your profile before you can pick up the car. Find more details about profile verification here.

3. Select a car: If you want to book a “meet owner” rental, you can select up to 3 cars and send rental requests for all of them. This way the possibility that an owner is accepting one of your rental requests increases significantly. Once a rental request is confirmed, you need to finalize the request by paying for the rental: choose a mileage package, select a protection plan and a payment method, and pay. You're all set! If you want to book a “Connect car”, you can directly pick a car, and continue with the booking and paying process: choose a mileage package, select a protection plan and a payment method, and pay. You're all set!

4. Pick up the car: Follow the instructions to access the car, and make sure to take all of the necessary photos during your inspection. Depending on your rental type, you can either unlock the car with the app and find the keys inside (connect rental) or you will receive the keys directly from the owner (“meet owner” rental).

5. Return the car: Drive the car back to the agreed location with the same level of fuel it had at the start. Depending on your rental type, you can either leave the keys in the car and lock the car with the app (connect rental), or you will meet the owner directly to do the checkout and hand over the keys (“meet owner” rental)

6. Review the car and your trip: You’ll be able to leave a public review as well as send private feedback to the owner.

Instant booking

With Instant Booking, you can book a car immediately without having to wait for the owner’s confirmation. Cars that allow Instant Booking appear in search results with a lightning bolt symbol. You can also filter your search to only see these cars.

We require owners with Instant Booking activated to always keep their calendar up to date. If you book one of these cars, your rental is automatically confirmed.

Step by Step guide for Getaround Connect rentals

Rental request

To rent on Getaround Connect, you need to own a smartphone. Simply choose one of the listings marked with the Getaround Connect label, pay for your booking, and you're all set!

Once the rental is confirmed

Go to your Getaround Connect rental to verify your profile (from your rental page or your confirmation email). This step is necessary for your first rental with Getaround Connect, or if you have already rented in the past, but have updated your personal information (e.g. name, first, name, birth date etc.).

The day of the rental

Go to Your Rentals > Click on the rental > Locate the car. You can see the exact location of the car starting from 1 hour before the beginning of your rental. (Note: You won't be able to begin your rental until the exact start time of your booking.)

Once there, you'll need to:

1. Take pictures of the car
2. Unlock the car.
3. Get the keys inside the car.
4. Indicate the fuel level.

During the rental

Lock, unlock and start the car with the keys as usual. End of the rental

1. Give the car back with the same fuel level than in the beginning of the rental.
2. Put the keys back inside in the dedicated pocket.
3. Go back on the Getaround app and take pictures of the car.
4. Declare any damage or problem that happened during the rental and lock the car with the app

If you don’t lock the car with your smartphone, it will remain open! Any trouble caused by not closing the car will be your responsibility. In case of problems, please contact the owner directly.

Step by Step guide for Meet owner Rentals

Once your rental is confirmed and paid, here are the next steps to follow: Download the Getaround app on your smartphone if it's not already installed. Start by verifying your profile as early as possible. Once your profile is verified, you're ready for the rental!

• Arrive at check-in on time to meet the owner.
• Even though your profile must be verified by Getaround before you can begin your rental, you will still need to present the original of your driving license (no photocopy or declaration of loss/theft) to the Owner during the checkin process.
• Open the app and proceed with the checkin with the owner. You will be asked to take pictures of the car, check the fuel level and the mileage. Once the checkin is done, the owner will give you the keys of the car.
• If you are a smoker, or you want to take a pet with you, make sure the owner has agreed to this – otherwise, a fee will be applied.
• Don’t forget to fill up the fuel tank at the end, before you return the car to the owner, to make sure it has the same amount of fuel as it had at checkin.
• Return the car as clean as it was when you received it – and if you’ve made a bit of a mess, clean it up before handing the car back to the owner.
• When you return the car, once you've met the owner, open your app and proceed with the checkout. Once the check-out is done, give the keys back to the owner.
• Review the rental to share your experience and help future drivers select a car on Getaround.