Reporting a dirty or damaged car at check-in

The state of the car (interior, exterior, cleanliness) should always be recorded at both check-in and check-out. For “Meet Owner” and “Connect Rentals” you need to document pre-existing damages or mess during the check-in process by rating the level of mess and taking pictures of any pre-existing mess when prompted, so that we have pictures of the check-in to compare with the check-out and, if needed, to the next rental. Note: If you have a rental with a paper contract, you and the owner will fill out the paper contract together and you can mention any pre-existing dirt in the contract.

If you do not document pre-existing damages or mess, you can be held responsible. If necessary, feel free to take additional photos with your phone, or through the additional photos feature on the rental page. Keep them for at least 30 days after your rental has ended so you can contest any cleaning fees or reports of new damage.