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Customer Operations Training & Quality Associate

Customer Service - Paris - Full-time

We’re the world's leading carsharing platform, with millions of users around the world, sharing thousands of cars in over 950 cities across 8 countries.

Our mission is simple: Make our cities better places to live through carsharing.

Carsharing empowers people to move in a smarter and more sustainable way: studies show that one shared car replaces between 4 and 10 privately owned cars, which frees up space in our cities while giving communities 24/7 access to cars when they need them.

With our connected car technology, users can quickly and easily book and unlock a wide variety of vehicles directly from our app, without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys.

To reach our vision of a world where all cars are shared, we need a strong team to help us disrupt car ownership. We look for people who are curious, positive, and engaged; who can adapt and learn quickly; who have the skills and smarts to reach their goals autonomously, while having the generosity and mindset to work collaboratively. No matter your role, background, or level of experience, we believe that every member of the team can have an impact.

We’re extremely proud to be certified a “Great Place to Work” in 2022!

Your mission:

  • Promote the performance and scalability of our Customer Operations teams via robust training programs, quality assurance methods, and a well-maintained knowledge base

What you will do:

  • For all Customer Operations teams, you’ll:
  • Build training programs and supporting materials
  • Define and monitor quality assurance practices both for our internal and external teams
  • Maintain our Customer Operations knowledge base and user help center
  • Collaborate with team heads to optimize and document processes

Who you'll be working with:

  • You’ll report directly to Kirsten, our Head of Customer Operations Strategy
  • You’ll work with our European Customer Operations team, a multilingual 30+ team that includes Customer Service, Claims, Safety, & Supply Quality
  • You’ll also be in contact with the leaders of our outsourced teams  

What you will bring to the table:

  • 2+ years in a Customer Operations environment
  • Self-motivated and organized, able to handle multiple projects in a fast-paced environment
  • Team spirit and communication skills, at ease collaborating with a wide range of actors
  • Experience using Notion, Zendesk, and Jira is a plus
  • Fluent in English and French

Tools we use:

  • Notion
  • Zendesk
  • Axialys
  • Jira
  • Slack

What we offer:

  • Getaround Europe is a fast-growing startup located in the centre of Paris, with global headquarters in San Francisco. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.
  • The opportunity to have a positive impact on climate change. Cars are responsible for 17% of carbon emissions. In France, an independent study has shown that each connected car shared on Getaround replaces more than 4 self-owned cars.
  • A place to learn and grow: weekly 1 on 1 meetings with your manager, frequent 360° feedback from your teammates, personal objectives to develop your potential, unlimited access to Udemy (learning platform), optional annual training, plus a team wiki that you’ll contribute to improve
  • A competitive salary based on your level of experience
  • An international team and company: our product is live in the US, France, Norway, Germany, the UK, Spain, Belgium and Austria. We have headquarters in San Francisco and European offices in Paris and Oslo
  • A remote friendly policy: this position is based in our Paris office with up to 3 days of remote work per week (we’re also open to full remote applications). Like all our employees, you’ll get a monthly subsidy to cover part of your work-related expenses at home
  • A company culture that seeks to reinforce Diversity, Equity and Inclusion thanks to a dedicated task force. A work environment where you’re empowered and can be authentic
  • A Swile lunch card
  • Health insurance
  • The latest Apple equipment
  • Unlimited vouchers for your Getaround bookings